One of the scariest parts of being an author is the fact that people will be judging your work. This can be both a good thing and a bad thing. When those reviews are good, it gives you that warm and fuzzy feeling. Somebody enjoyed your story. That’s a great feeling.
But inevitably you’re going to run into those one-star or two-star reviews. Your first reaction is that feeling of being stabbed in the gut.
However you might feel, this is not the time or place to be defensive. The only way to engage with the reviewer is to thank them sincerely for their review. If you start attacking the reviewer, you are sure to undermine your credibility as an author. People are going to start viewing you as one of those authors who can’t take criticism.
The best thing to do is take it in stride. If reading the review bothers you too much at first, don’t read it. Wait until you’re in a place mentally that you can look at things with a more objective eye. Perhaps the reviewer has some good points you can use to improve your writing in the future. Perhaps they’re completely off base. Either way, there’s no point in arguing with them.